had an appointment for 07:00 for an oil change. Was the 1st customer to arrive at the dealership that morning. 1:20 later, after the service advisor told me i'd be done in a few moments, I found that they hadn't even started yet. I told them to cancel the oil change and the service advisor told me not to return to that dealership again. I asked to speak to the service manager and was told they didn't have one.
AC not working. Part replaced at a cost of over $900 and it took over 7 hours to change part. Replaced part failed within a day. Returned to dealer. Part again replaced and this time it took over 8 hours.
They changed my oil, I am having trouble with my kep pad locking and unlocking my suv they said they could not make it do the problem of them it could be the area I'm in that has a bad signal this is the first suv that is giving me trouble like this, my alignmenthas been off sence I recieved the suv they did not have time to check it this visit I have already had 2 the suv will be a year old in sept.
Our salesman Blake was awesome. Knowledgeable, patient and understanding. We told him what we wanted and ge found it. I am not easy to please but Blake accomplished that. I hope he is recognized for a job well done.
scheduled on line recall services and 2nd oil change for 2015 GMC truck on line service phone person had no idea how long the re-call service work would take. got to appointment on time service advisor could NOT tell me or had time to find out how long the repairs would take , service advisor did NOT follow up with me on truck repairs and DID NOT keep me up to date on what was going on with my repairs, after about 4 hours of waiting, the acting service manger asked me what I was waiting on, come to find out my truck was ready and No one knew it was done, I was not happy. I had to pay full price for my oil change, but the coupon I had was for a discounted price. The manger said ,he could not do anything ,but give me a free car wash , if I return for more services with in 1 year