I recently experienced the service department and it was not pleasant, my car is 1 yr old and the AC had to be replaced. I dropped my car off on a Saturday afternoon and was supposed to be hear from someone on Monday with results from diagnostic test, no call on Monday, I called 3 times on Tuesday and no return call, finally my husband had to call on Wednesday and that's when someone told him that my car would be ready ****************** car was in the service department for 5 days and I didn't receive one phone call. I think that is poor customer service and I would not recommend this service department to anyone! Not to mention my car needs to return for service again because a problem that was supposed to be fixed has not and my car is still making a strange noise.
My company's latest visit was horrible. We've done business with Don Bohn GMC for YEARS. We've maintained our fleets and our personal vehicles with you guys. We've either been billed our wrote a company check to pay for services. Our last visit an employee informed me that they no longer except 'personal' checks. I explained to him that I'm not writing a personal check, I'm writing a company check which I've done 85% of the time over the years. He proceeded to get rude and tell me that next time he will not except my company's checks. So I informed him that we'll will be bringing our fleets elsewhere to be serviced.
I went to get my oil change for the first time since I've bought my car from the dealership. Unfortunately they did not add windshield wiper fluid in my car which makes me concerned on the other fluids that might not have been checked. I do like the night drop option though, it helps to drop it off the night before so I can pick it up after work the next day. Everyone is always nice as well.
We are new to the area so unfamiliar with local dealerships- however as compared to other dealerships- underimpressed. The technicians left grease/dirt marks in my new 2017 Denali. No detailing service is also unusual. The service manager we met seems nice, but overall- not impressed.
Was disappointed in how long it took to do an oil change and tire rotation. Spent an hour and 45 minutes for the service, this is entirely to long. I also didn’t receive a copy of my multipoint inspection.